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Digital Ticketing and MLB Ballpark app FAQs

MLB Ballpark app Overview

What is the MLB Ballpark app?

The MLB Ballpark app is MLB's free, official app that makes it easy to access. manage and use your tickets.

What are the benefits of using the MLB Ballpark app?

Accessing your tickets in the app helps prevent lost or stolen tickets, makes it easy to share tickets with friends, and provides up-to-date game time information.

What devices are compatible with the MLB Ballpark app?

Apple device and Android users, please visit MLB Ballpark Frequently Asked Questions for more information. If you do not have a supported device or need assistance, contact D-backs Ticket Services at tickets@dbacks.com or 602-514-8400.

MLB Ballpark app - Account Set Up & Accessing Tickets

Do I need an MLB account to use the MLB Ballpark app?

Yes. When you download the MLB Ballpark app, you will need to create or log in with an MLB account. An MLB account is free and easy to create directly from the MLB Ballpark app or any dbacks.com webpage from the top navigation bar.

How do I access tickets I purchased?

To view your tickets:

  1. Open the MLB Ballpark app on your phone
  2. Log in to an existing MLB account or create a new account with the same email address used to buy your tickets
  3. You may need to verify your email address if this is your first time accessing your tickets in the MLB Ballpark app. You can verify your email address by tapping the Settings gear from the top right hand corner of the Today tab, tapping on MLB Account, and tapping to send the verification email.
  4. A verification email will be sent to the email address requested. Tap on the link in the email to allow access to your tickets in Ballpark

That’s it! All of the tickets will be available in the Wallet tab or the Today tab when the game’s today!

How do I locate my D-backs ticket account?

A D-backs ticket account number is automatically created when you have D-backs tickets, online or offline. You can find your ticket account number in the MLB Ballpark app by tapping the Settings gear in the top right hand corner of the Today Tab, and then selecting the Ticket Accounts tab.

Your D-backs ticket account is where your D-backstickets are held. You are issued an account number (by email) and typically an email address is associated with that account. When you login to the MLB Ballpark app with the same email address that you used to buy your tickets your MLB account will automatically be associated with your D-backs ticket account. If you are having trouble locating or accessing your ticket account, please contact D-backs Fans Services at tickets@dbacks.com or 602-514-8400.

Is my MLB account the same as my D-backs ticket account?

Your MLB account provides you access to your tickets at dbacks.com in the My D-backs Tickets portal and also in the MLB Ballpark app.

A ticket account number is automatically created when you purchase D-backs tickets, online or offline. You can find your ticket account number in the MLB Ballpark app by tapping the Settings gear in the top right-hand corner of the Today Tab, and then selecting the Ticket Accounts tab, and your dbacks.com OR MLB.com account by following the instructions available here.

What if I don't receive the confirmation email or my D-backs tickets are not found?

Make sure you entered your email address correctly and it is the email address that you used to purchase your D-backs tickets. If you still do not see your tickets in the Wallet tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact D-backs Ticket Services at tickets@dbacks.com or 602-514-8400.

I linked my D-backs ticket account and MLB account in the past. Do I need to verify my email address to access tickets?

No. If you have previously linked your D-backs ticket account and MLB account, or verified the email address associated with your MLB account, the MLB Ballpark app will recognize that and you will not be asked to verify again.

How do I find tickets that I purchased with another one of my email addresses?

You can find tickets that you purchased with another of your email addresses by tapping the Settings gear in the top right hand corner of the Today Tab, tapping MLB Account, and entering the email address associated with your ticket purchase in the Add Another Email field. An email will be sent to the email address. You will be required to verify that you want to associate it with the MLB account that you’re logged in to MLB Ballpark with. After verifying the association you will be able to access and manage all tickets associated with your secondary email address.

My email address is verified, I see a ticket account number in the Ticket Accounts page. Why aren't my tickets showing up in the MLB Ballpark app?

After you’ve confirmed that the tickets were purchased with an email address that is verified on the MLB Account page (accessible by tapping the Settings gear in the top right hand corner of the Today Tab and then tapping MLB Account) and that your D-backs ticket account is displaying on the Ticket Accounts page, you may need to refresh your Wallet by pulling down on the screen to see updated ticket inventory.

MLB Ballpark app - Ticket Wallet

What is the Ticket Wallet?

The Wallet tab provides you with quick access and management of all of your MLB tickets. After downloading the MLB Ballpark app, click the Wallet icon on the bottom tab to see all of the tickets you own.

Can I see all my tickets for all teams within the Wallet, or just one team at a time?

You will be able to access your tickets to any MLB team’s game or event as long as you used the same MLB account or email address to purchase the tickets.

Where can I see more event details about the game?

In the team page accessed via the bottom tab bar, you can find detailed information about the day's event.

What will happen to my tickets if I sell them on StubHub?

Tickets sold on StubHub are no longer accessible to you. The tickets you owned are no longer valid.

If I purchase tickets via StubHub, will they appear in my MLB Ballpark app’s Wallet?

Yes. Tickets you purchase on StubHub will be available in your Wallet tab.

Can I sell my tickets via MLB Ballpark app?

No. If you wish to sell any tickets you've purchased directly from the D-backs, you may do so via your "My D-backs Tickets" account on dbacks.com or by visiting StubHub.com, the official ticket resale marketplace of the Arizona Diamondbacks. Tickets may be forwarded via the MLB Ballpark app but resale functionality is not available at this time.

Can I purchase tickets to D-backs games at Chase Field from secondary marketing providers other than StubHub?

The D-backs do not recommend purchasing tickets from sources other than the D-backs directly or StubHub, the official secondary marketplace of the Arizona Diamondbacks. Copies of barcodes presented through other third-party applications, screenshots or print outs will not be accepted at Chase Field. For fans who do purchase from other providers, our team is not able to provide support or troubleshooting for any issues regarding their ticket. Fans using any other channels to purchase tickets do so at their own risk.

What if I cannot find tickets I purchased or tickets that were forwarded to me?

First confirm that the tickets were purchased with an email address that is verified on the MLB Account page which is accessible by tapping the Settings gear in the top right hand corner of the Today Tab and then tapping MLB Account.

Next, confirm that a D-backs ticket account is displaying on the Ticket Accounts page. If there is not a D-backs ticket account listed, and you’re certain that the email address you have verified in MLB Account is correct then please contact D-backs Ticket Services at tickets@dbacks.com or 602-514-8400.

Note that you may need to refresh your Wallet by pulling down on the screen to see updated ticket inventory. If your D-backs tickets were originally forwarded to you by another Ballpark app user, the original sender may have canceled the forward and you should check with the person who sent you the tickets. If you are still having difficulty locating mobile tickets you believe should be appearing in your Wallet, contact D-backs Ticket Services at tickets@dbacks.com or 602-514-8400.

Which types of tickets will be displayed in the MLB Ballpark app?

The MLB Ballpark app displays regular season, Postseason, Spring Training and other event tickets within the Wallet. Tickets that you have forwarded to friends will not show a barcode. There will be a message that the ticket has been forwarded with a cancel button in place of the barcode.

Will large group tickets with 15 or more tickets and suite rental tickets be listed in the Wallet in the MLB Ballpark app?

Yes. See dbacks.com/groups or dbacks.com/suites for additional group or premier ticket information.

When will the tickets I purchase be listed in the Wallet of the MLB Ballpark app?

Once D-backs tickets are purchased via an exclusive presale or the general on-sale, your tickets will automatically appear in the Wallet within the MLB Ballpark app.

Can I still print my D-backs tickets at home?

No, to improve security and reduce the risk of ticket fraud, print-at-home tickets in any form are no longer accepted for entry at Chase Field.

MLB Ballpark app - Mobile Ticket Barcode

What is a Mobile Ticket Barcode?

Each ticket has a mobile ticket barcode that must be scanned for entry into Chase Field via your mobile device. Within the Wallet, you can tap on an individual ticket to view its barcode. For entry to Chase Field, present your mobile device with the mobile barcode open and available to scan.

How do I access the ticket to scan for entry?

Tap on an individual ticket from the Wallet to pull up the mobile ticket barcode. The Section/Row/Seat and barcode will be displayed along with access to the terms and conditions governing your ticket.

Why is my ticket barcode not showing in the MLB Ballpark app?

There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled, or you are a group or premier buyer and the ticket status has changed. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you.

For further assistance, contact D-backs Ticket Services at tickets@dbacks.com or 602-514-8400 for assistance.

I just forwarded a ticket via the MLB Ballpark app. Why do I still see it?

Your ticket, without the barcode, will remain in your Wallet until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.

During what window of time can I forward tickets to friends?

You can forward tickets via the MLB Ballpark app from the moment you purchase them until two hours after the first pitch of that day's game as long as that ticket has not already been scanned in for entry at Chase Field.

What should I do if I need to enter Chase Field for the start of the game and the rest of my group is not here yet?

You can easily forward tickets to friends via the MLB Ballpark app up to two hours after the start of that day's game as long as the tickets have not already been scanned in for entry at Chase Field.

Can I use a screenshot of my ticket?

No, screenshots of tickets will not be accepted for entry to D-backs games at Chase Field. Tickets purchased directly from the D-backs must be presented within the MLB Ballpark app. Fans may be asked to "refresh" their ticket in the MLB Ballpark app in order to prove it is valid. All tickets purchased directly from StubHub will appear in the MLB Ballpark app and can be scanned for entry via the app. Copies of barcodes presented through other third-party applications, screenshots or print-outs will not be accepted at Chase Field.

Can I use Apple Wallet for my D-backs tickets?

Yes. From the bottom of the ticket inside the MLB Ballpark app you can tap the “Add to Wallet” button to add your ticket to Apple Wallet.

Can I use Google Pay for my D-backs tickets?

No. Support for adding tickets to Google Pay is not yet available from the MLB Ballpark app.

Why won't my ticket barcode scan?

If your screen brightness is too low, the barcode may have difficulty being scanned. The MLB Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. Please note, cracked screens may impact your barcode's ability to scan. The barcode displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within the MLB Ballpark app, visit the Chase Field Ticket Office. Only mobile tickets generated from the MLB Ballpark app and StubHub app will be accepted. Copies of barcodes presented through other third-party applications, screenshots or print outs will not be accepted at Chase Field.

What if I lose connectivity after I've retrieved my tickets?

As long as you have previously viewed your tickets, you will still be able to view your tickets in the MLB Ballpark app even with low connectivity. We recommend viewing and loading your tickets prior to arriving at Chase Field to ensure they are accessible regardless of connectivity.

If I access my tickets from the MLB Ballpark app, can I still have them printed at a Will Call window?

Since tickets retrieved within the MLB Ballpark app will now be considered printed, the tickets will not be available for pickup at Will Call. You should present the ticket displayed in the MLB Ballpark app on your mobile device for entry at the gate. If you are unable to access your ticket, go to a Ticket Office window for assistance on game day. Reprint fee may apply. If you have any questions, please contact D-backs Ticket Services at tickets@dbacks.com or 602-514-8400.

What do I do if my mobile device's battery dies?

Visit the nearest Chase Field Ticket Office window for assistance. Once inside Chase Field, a phone charging station is available on the main concourse.

MLB Ballpark app - Ticket Forwarding

What is Ticket Forwarding?

The MLB Ballpark app allows you to easily forward tickets to family, friends, colleagues, account partners and others with whom you wish to share your tickets so that they can use their ticket on their personal phone.

How do I forward a ticket?

From the Wallet tab tap on a game to access a list of your tickets. At the bottom of the list tap "Forward Ticket". Select the ticket(s) you wish to forward then choose “Select From Contacts”, “Via Email”, or “Share Link’. Selecting "Forward Ticket" again prompts you to enter an email address or choose a friend from your Address Book. You can then add the recipient's name (optional) and a message (optional) before tapping "Send" to complete the forward. If you wish to send by another method, you can tap "Share Link" which will provide you a unique link to share.

Will the MLB Ballpark app automatically link to the contacts that exist in My D-backs Tickets?

No. At this time, "My D-backs Tickets" contacts will not automatically link to the MLB Ballpark app. However, the MLB Ballpark app will automatically link to the address book and contacts in your mobile device.

How does Forwarding a Ticket via “Share Link” work?

A unique link, which holds the key to your ticket, will be generated and you can distribute it as you see fit. Please only share this link with one person to whom you are forwarding your ticket. If you share the link with multiple recipients, whomever clicks that link and completes the "forward accept" process first will get that ticket.

What if I accidentally send the ticket to the wrong email address?

You can easily cancel a ticket forward that is in a pending state directly from your list of tickets inside the Wallet. You can then resend the ticket to the correct email address.

How will my recipient know I forwarded tickets?

Both you and the recipient will receive an email that notifies that the ticket forward has been initiated. The recipient will have a unique link in the email to accept the ticket. If you selected "Share Link," the recipient will receive the notification by whatever method you selected for delivering the link.

How do I accept a ticket forward?

You must click "Accept" from the email invitation you received. If you do not already have the MLB Ballpark app on your supported iOS or Android device, you will be prompted to download the app.

I do not have a supported iOS or Android device. Can I still accept a ticket forward?

Yes, you can accept and receive your tickets in a standard web browser. Once a ticket forward has been accepted, contact D-backs at tickets@dbacks.com or 602-514-8400.

What if the email address where I received the ticket forward is not the same as the email address associated with my MLB account?

The email address at which you received your tickets does not need to match the email address associated with your MLB account, but you will be required to click the link in the email where the ticket was forwarded to.

Can I reject a ticket forward?

Yes, just click, "I do not want to accept this ticket" on the Ticket Accept webpage. This webpage is accessible only from the ticket forward email sent to the recipient. The sender of the ticket forward will be informed that the invitation was rejected and will continue to have access to the ticket in their MLB Ballpark app

If I receive a forwarded ticket, can I re-forward that ticket to another recipient?

Yes, a ticket can be forwarded again. Each time a ticket is forwarded, the two participants, the sender and the recipient, will receive a notification of this transaction

Can I cancel a D-backs ticket forward?

Yes, the sender can cancel a ticket forward any time before the barcode has been scanned. This can be accomplished from the Wallet tab by selecting an individual ticket and tapping "Cancel" or by clicking on the Ticket Forward icon at the top of the Wallet tab. Select the specific Forward then tap "Cancel Forward." The recipient of the ticket you forwarded will be notified.

Can I cancel or recall a D-backs ticket forward after it has been accepted?

Yes, the original ticket sender can cancel or recall a ticket forward after it has been accepted. The sender and recipient will be notified by email of this action and the ticket will disappear from the recipient's (or anyone they may have forwarded it to) Wallet tab. However, once the ticket has been scanned for entry, the ticket cannot be recalled.

Can I cancel a D-backs ticket forward after it has been accepted and re-sent?

Yes, the original ticket owner can cancel the forward for a ticket to a D-backs home game regardless of how many times it has been re-forwarded as long as it has not been scanned for entry yet. The sender and original recipient will be notified by email of this action, and the ticket will disappear from the Wallet Tab and/or My D-backs Tickets account of whomever the ticket had last been forwarded to.

Can I forward multiple D-backs tickets to a single account?

Yes. Tickets can be forwarded together from the same event or one ticket at a time.

Where can I find the status of all D-backs Ticket Forwards?

You can navigate to the Ticket Forward icon at the top of the Wallet tab. There, you will find all received and sent ticket forwards for your account.

What if I never received the Ticket Forward email?

If you are expecting to receive a ticket forward but were never notified by email, contact the sender. The sender can cancel the current Ticket Forward then re-send to you by email or share link. If you or the sender are still having difficulties, contact us at tickets@dbacks.com or 602-514-8400.

If I contact Ticket Services, can they forward tickets via the MLB Ballpark app on my behalf?

No. If you wish to provide tickets to friends or family, contact Ticket Services to discuss your Will Call option. Reprint fee may apply.

If the person I forward tickets to deletes the email they received to accept the ticket(s) before they click "Accept," what should I do?

The ticket owner should cancel their original ticket forward and then re-forward the ticket via the MLB Ballpark app so the recipient receives a new email through which to accept the ticket(s).

MLB Ballpark app - Mobile Ticket Purchase

Can I purchase tickets via the MLB Ballpark app?

Purchasing seats is now easier than ever in the MLB Ballpark app. Select your game and browse available options from the Buy Tickets tab. Most single game tickets will be available for purchase via the MLB Ballpark app. Currently, large group and premier rental tickets will not be available for purchase via the MLB Ballpark app.

If I sell a ticket on StubHub, will it still appear on the Tickets tab in the MLB Ballpark app?

No. Once a ticket is sold on StubHub, that ticket will no longer appear in the Wallet tab on the MLB Ballpark app.

MLB Ballpark app - Season Ticket Holder Specific Questions

As a Season Ticket Holder, will I be able to take advantage of exclusive Season Ticket Holder presale opportunities via the MLB Ballpark app?

No. At this time, exclusive Season Ticket Holder presale opportunities should be purchased via existing channels. At this time, the MLB Ballpark app cannot accommodate offers to buy additional tickets that are exclusive to Season Ticket Holders.

As a Season Ticket Holder, can I pay for my D-backs season tickets via the MLB Ballpark app?

No. At this time, D-backs Season Ticket Holders should use their standard methods to pay for D-backs season tickets on an annual basis.

Will the MLB Ballpark app feature rewards or exclusive benefits similar to those featured in other ballparks?

No. At this time, the MLB Ballpark app for D-backs tickets at Chase Field is used to provide D-backs fans a secure and convenient way to use mobile tickets. Helpful Chase Field information, including a map and list of concessions, also is available in the app. The D-backs may consider other Chase Field-specific app features in the future.

Mobile Ticket Purchase

Purchase tickets wirelessly, anytime, anywhere on your mobile device. dbacks.com mobile ticket purchase is compatible with most Internet-enabled mobile devices* and does not require any additional download.

To order tickets on your mobile device:

  • Visit dbacks.com on your mobile device
  • Click on the tickets link
  • Select the game you would like to attend and click the T-link
  • Purchase tickets via a secure checkout

Text Alerts

Text Dbacks to 76925 now to get D-backs ticket info sent straight to your mobile phone! Text messages will be sent to your phone about upcoming featured series and special ticket offers!

  • Text STOP to 76925 to opt-out at any time.
  • For HELP, reply HELP to 76925.
  • Message and data rates may apply.
  • Expect 1-2 messages per week.

Participating Carriers: Alltel, AT&T, Boost Mobile, Cincinnati Bell, Cricket, Google Voice, MetroPCS, Sprint, T-Mobile, Verizon Wireless, and U.S. Cellular.

* No registration or premium subscription fees required. Message and Data Rates May Apply, contact your carrier for details.

Text Alerts ticket plans

If you’d like specific information on D-backs Ticket Plans, text 602-462-4600 and a D-backs Representative will assist with information and questions for ticket plans.