Can I forward my vouchers/give them as a gift?
Yes, you can forward your vouchers. Vouchers will be ready to transfer as a gift 24 hours after purchase.
Step 1: Locate the voucher you want to transfer to a friend and select "Transfer"
Step 2: Select the voucher(s) you want to transfer and select "Next"
Step 3: Fill out recipient information, select "Transfer" after reviewing all the information is correct
Holiday Pack purchases include a print at home card with detailed instructions for your gift recipient.
How do I exchange my vouchers for Game Tickets?
Step 1: Log into your Account Manager, select "Manage Tickets" at the top of the page and scroll all the way down to 2021 Holiday Pack Vouchers
Step 2: Click the ellipses in the top right corner and select "Exchange."
Step 3: Check the number of vouchers you would like to exchange.
Step 4: Review the selected vouchers and select "Continue To Exchange."
Step 5: Select the game you'd like to redeem the voucher(s) for and select "Continue."
Step 6: Choose your desired seats from the available locations and select "Continue."
Step 7: Review to confirm all the information is correct and select Submit."
When can I exchange my Holiday Pack vouchers for game tickets?
Upon purchasing a Holiday Pack, you will be able to view your vouchers on your White Sox Account Manager. You will be able to exchange your vouchers for game tickets when individual tickets go on-sale in early 2021.
If I use all my vouchers, can I buy more?
Yes, you can purchase additional Holiday Packs by visiting whitesox.com/holidaypacks.
Is there a limit to the number of vouchers I am allowed to redeem per game?
Yes, the number of vouchers that can be redeemed at one time is based on availability.
Which phones are supported?
Holiday Pack mobile ticket vouchers are supported by iPhones and Android phones. The MLB Ballpark app must also be downloaded for Voucher Redemption through the White Sox Account Manager.
Why do I need to use an iPhone or Android phone?
Holiday Pack vouchers are a mobile-only program. There are no printed tickets. Admission to Guaranteed Rate Field and seat assignments will be managed through the app.
Can I purchase the voucher package if I don't have an iPhone or Android phone?
Not at this time. You will be unable to enter Guaranteed Rate Field. Call 312-674-1000 for more information on other flexible ticket packages or visit whitesox.com/tickets.
Are my vouchers refundable?
We're sorry, all Holiday Pack purchases are non-refundable.
Entering Guaranteed Rate Field
How do I get into Guaranteed Rate Field with my vouchers?
First, you need to redeem your vouchers for game tickets. You can redeem your vouchers for all games in your White Sox Account Manager. Login with the email address used for purchase and your password associated with the account. Once you select a game and redeem your vouchers for tickets, you will be provided with a digital barcode that you can use to scan for admission into Guaranteed Rate Field.
How does my guest scan in?
You can forward your ticket to your guest using the transfer function of your White Sox Account Manager.
What do I do if I need ADA seating?
When selecting your game, you will have an option to choose ADA seating under the seating location tab.