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White Sox Job Opportunities

Digital Product Manager

Position Overview:

The Chicago White Sox are seeking an experienced Digital Product Manager to lead our owned digital products, with a focus on whitesox.com and the MLB Ballpark app.

As the White Sox continue to evolve how we think about digital and the opportunity that it presents to our business, the Digital Product Manager is an important hire in ensuring that we're creating world-class digital experiences for our fans when they spend time on our owned platforms.

This role will be responsible for creating engaging & impactful user experiences that accurately balance platform best practices, business & fan needs, and integrate our corporate partners in relevant ways.

Job responsibilities:

The core responsibility of this role is to own the fan-facing experiences on whitesox.com and on the White Sox section of the Ballpark App. You will partner with the Digital Content, Partnerships, Marketing, Ticketing & Ballpark Operation teams to ensure that you understand what the business needs are across the website & the app and that our digital products are getting results here. You'll also get to work closely with MLB to understand what is possible across our digital products, as well as working with them to approve technology integrations & partnerships where relevant. Ultimately this role is around balancing building strong, engaging fan experiences with driving business impact through our owned digital platforms.

More specifically, this role will be responsible for the following:

  • Be responsible for the product roadmaps for the two products - know who our fans are, what experiences they are looking for and what the business needs the products to be able to support. Know where we are today and where we want to get to in future seasons.
  • Champion the highest standards in digital experiences by ensure that the current day to day products reflect well upon the brand. We want to offer our fans world-class digital experiences.
  • Partner with MLB to understand what the possibilities and limitations are with both the website and mobile application.
  • Ensure that the Ballpark app provides an elevated fan-experience for fans coming out to Guaranteed Rate field
  • Partner with internal teams to understand what they are trying to achieve and make recommendations around how the website & app can help them in meaningful ways
  • Work with external vendors, internal partners and MLB on incorporating new technologies into existing White Sox digital platforms
  • Identify new emerging digital technologies and platform partners to bring to MLB for potential integrations
  • Ensure that our Digital Partnership Manager and our Corporate Partnership team understand the possibilities offered to our Partners through our owned products

Note: This isn't a developer role. While development skills are always useful, MLB plays an essential role on that front and as such we don't need this individual to know how to code. This role is more suited for someone who enjoys creating strong user experiences and can skillfully balance integrating fan & organizational priorities in a seamless manner.

Qualifications:

  • Strong grasp of product management space
  • Demonstrated experience working with digital products
  • Understands what creates strong user experiences across different digital platforms
  • Either has experience working in sports or is a sports fan who can talk about how they see websites and apps impacting their fandom
  • Knowledge of various digital platforms and the different roles they can play for a business
  • Positive relationship building skills and comfort in speaking & presenting to internal colleagues and external partners
  • An understanding of both quantitative and qualitative analytics and an ability to communicate results and critical metrics
  • Strong creative thinking and ability to plan and propose new ideas
  • Strategic in nature with an understanding of what differentiates good experiences from bad
  • Positive attitude and strong work ethic
  • Strong communication (both written and verbal)
  • Highly organized, good attention to detail and strong time management abilities are essential
  • Works effectively, quickly and able to meet tight deadlines in a dynamic environment

This is a salaried exempt position

Candidates interested in applying for this position should e-mail a resume to: digitalproductmanager@chisox.com

Please insert as your subject line: DIGITAL PRODUCT MANAGER

Deadline for applications is: May 19, 2021

NO PHONE CALLS PLEASE

Chicago White Sox is an Equal Opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other status or characteristic protected by applicable federal, state, or local law.


Data & Analytics Manager

Position Overview:

The Chicago White Sox Business Analytics Department is responsible for supporting the creative development and execution of long-term growth initiatives of the team in terms of both revenue and fans. We are dedicated to continuously learning more about fans of the Chicago White Sox and focus on improving customer facing revenue streams (e.g. tickets, sponsorship, merchandise, concessions), growing fan engagement, and optimizing marketing effectiveness across channels. We serve as consultants and advisors on the strategic direction for the company and on individual initiatives. The department's overall vision is to be a fan insight hub for the entire organization, delivering timely data and insights to key decision makers across our business operations.

The Data and Analytics Manager, a newly created position, will work cross functionally with a fan focused, data driven lens to define and implement customer retention and acquisition strategies. The role will support all of business operations to drive revenue and increase operational efficiencies in the areas of ticket sales, sponsorship, marketing, and digital. This individual will directly manage our CRM system and related data warehouse integration and will be responsible for improving how our organization collects, stores, and visualizes data. This person will take a leading role in developing and driving a data strategy for the organization and will partner with other departments to improve data capture to enhance our understanding of our fans. The ideal candidate will have experience working with relational databases, managing CRM systems, be proficient in SQL and Tableau, and demonstrate the ability to think strategically and build alignment amongst executive partners.

An ideal candidate will:

  • Be inherently passionate, driven, and results oriented
  • Be comfortable balancing multiple projects and/or analyses across different functions
  • Be an excellent communicator, both written and verbally, to a wide spectrum of partners
  • Be proficient in SQL and have experience working with CRM and data warehouse systems
  • Possess strong presentation skills and expertise in designing effective charts, graphs, and visualizations
  • Have knowledge of latest technology trends, tools and techniques to help us most effectively manage our data

Job Responsibilities

CRM and Database Management

  • Be a key team member in implementing cross-functional projects to improve fan experience and business results by successfully integrating and synchronizing people, process, and technology
  • Oversee day to day management and enhancement of key data infrastructure, including our CRM and Data Warehouse
  • Identify, structure, and prioritize opportunities within the CRM environment
  • Own the Ticket Sales lead identification, cleansing, scoring, and distribution process
  • Own the Ticket Sales campaign management and analysis
  • Improve automation and integrations between systems to simplify manual processes, which is achieved via understanding the sources of data that feed the CRM system and being a liaison with third party vendors
  • Support adoption of CRM across the organization
  • Monitor data health and quality across all databases and lead key integrations to ensure accuracy and usability of data
  • Work with internal IT and external vendors to ensure data timeliness and accuracy while also identifying new sources for integration
  • Stay up to date on the latest trends in CRM and database management to make sure we are most effectively capturing, storing, and visualizing data in an accurate way for key partners

Data & Technology Strategy

  • Define a data vision, strategy and roadmap for our CRM, data warehouse and customer technology stack
  • Manage vendor and league relationships as it relates to analytics tools and operations
  • Enhance our fan data strategy through fan profiling and lead scoring
  • Keep up to date on industry trends as they relate to technology and strategy

Business Analytics

  • Build and manage dashboards to support overall business operations and provide clear insight into historical, current, and projected performance
  • Partner with specific functions to design and build targeted dashboards that address their business needs
  • Use best in class technology and analytical processes to support decision making across business operations
  • Ensure accuracy and timeliness of internal and external reporting across the organization

Qualifications / Characteristics Required to Drive Success in the Role

We are looking to place a highly organized self-starter who can work well across departments to fill this role. You could be a potential match for this role if you have a strong mix of the following:

  • Bachelor's degree with a consistent track record of professional and personal achievement. Preferred degree concentration: business analytics, finance, marketing or economics.
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption
  • 5+ years of professional experience, preferably in a database management, CRM, or analytics role
  • Strong business acumen and application of data and insights to business strategy
  • Exceptional Microsoft Excel and PowerPoint skills
  • Proficiency in SQL (R or Python a plus) and familiarity with relational databases and data warehouses
  • Experience with KORE and ticketing databases (ex: Ticketmaster) is a plus
  • Strong visual design skills and experience building and interpreting Tableau dashboards and reports (or an equivalent visualization software)
  • Experience with modeling techniques (e.g., regression analysis and cluster modeling) and automating workflows
  • Experience with CRM and Email systems, preferably with experience in Microsoft Dynamics CRM
  • Excellent interpersonal and communications skills, with strong critical thinking and attention to detail
  • Experience managing staff, including responsibility for project assignments and performance evaluation (preferred)
  • Experience managing budgets and efficiently allocating resources to meet business objectives (preferred)
  • A strong desire to work for a high-profile business

This is a salaried exempt position

Candidates interested in applying for this position should e-mail a resume to: dataanalytics@chisox.com

Please insert as your subject line: DATA and ANALYTICS MANAGER

Deadline for applications is: May 12, 2021

NO PHONE CALLS PLEASE

Chicago White Sox is an Equal Opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other status or characteristic protected by applicable federal, state, or local law.


Account Executive

Department: Ticket Sales

Position Overview

The Chicago White Sox organization is seeking passionate, growth-oriented sales professionals to join our fast paced, competitive, and fun office culture. We are looking for future sales leaders who are self-starters, energetic, with a desire to be a part of something special. As an Account Executive with the White Sox you will sell new season tickets, group, party areas and premium seating. In addition to selling you’ll also assist in generating new ideas to increase ticket sales while aggressively pursuing prospects in the Chicago market. You’ll also service new and existing accounts.

Job Responsibilities

  • Responsible for maximizing revenue through the sale of White sox ticket packages including season tickets, partial plans, group tickets, party areas and premium seating.
  • Make 60 + outbound calls daily from provided lists and self-prospecting.
  • Prospect and research potential clients through phone calls and email leads.
  • Proactively work to create new revenue opportunities with existing customers through ticket plans and referrals.
  • Utilize Ticketmaster's Archtics ticketing software and Microsoft CRM to manage customer accounts.
  • Adapt and utilize new technology tools (FEVO, One Mob, ZipWhip, ZoomInfo, etc.)
  • Conduct in-Stadium appointments/tours to assist in closing new business.
  • Work games and other outside events to support ticket sales initiatives.
  • Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special events.
  • You will handle both inbound and outbound calls (service, sales and prospecting).

Requirements

  • Bachelor's Degree from accredited college/university in a related field
  • 2-3 years of prior sales experience, preferably in sports/entertainment (inside sales experience a plus).
  • Familiarity with Archtics and Microsoft CRM Platform a PLUS.
  • Must be highly motivated and comfortable working in a fast-paced and competitive environment.
  • Strong communication skills, both verbal and written. Strong presentation skills a must.
  • Superior time management skills, you must be detail-oriented and organized, with a proven ability to multi-task
  • Strong leadership skills
  • Must have advanced computer skills (Word, Excel & Power Point, etc.)
  • The ability to work a flexible schedule, including nights, weekends and holidays as dictated by the home baseball schedule and other outside sales events.

Candidates interested in applying for this position should e-mail a resume to: salesjobs@chisox.com

Please insert as your subject line: 2021 Account Executive

Deadline for applications is: Friday, May 7, 2021

NO PHONE CALLS PLEASE


Guest Relations (Seasonal)

At Your Service LLC is looking for Seasonal Day of Game employees to join the Guest Relations/Diamond Suites team for all Chicago White Sox Home Games and other special events at Guaranteed Rate Field. As a Guest Relations/Diamond Suites team member you are an ambassador to both our guests and your fellow team members. Our Guest Relations philosophy is to ensure our guests have a winning experience at the ballpark no matter what the final score may be. It is the responsibility of our Guest Relations/Diamond Suites team to commit to going the extra mile for every person entering our ballpark!

Specific Duties and Responsibilities:

  • Promote a family atmosphere, guest enjoyment and safety to ensure game day satisfaction.
  • Provide immediate service and comprehensive issue resolution to every guest.
  • Operate as a steward of Guest Relations/Diamond Suites policies and to uphold Chicago White Sox regulations, ethics and directives.
  • Provide accurate directions to seating locations, concessions, restrooms and other key areas of the ballpark.
  • Assist guests with disabilities ensuring all needs are met.
  • Communicate to the command center or management regarding any issues.
  • Partner with various departments including concessions, parking, security, retail and housekeeping to make certain that all issues are addressed and resolved in a timely matter.
  • Meet challenges offered by every person at your Guest Relations/Diamond Suites station using your training and knowledge of the ballpark.
  • Perform other duties as assigned.

Requirements:

  • Previous customer service experience is strongly desired.
  • Must have strong verbal communication
  • Must be a positive and outgoing individual with the ability to work effectively both individually and as part of a team.
  • Ideal candidate exhibits strong problem-solving skills and professional judgement with the ability to maintain a consistent positive demeanor regardless of circumstances.
  • Must have evening, weekend, and holiday availability.
  • Available for at least 85% of the events at Guaranteed Rate Field.

Candidates interested in applying for this position should e-mail a resume to: cwsguestrelations@chisox.com

Please insert as your subject line: Guest Relations

Deadline for applications is: Friday, May 21, 2021

At Your Service LLC is an Equal Opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other status or characteristic protected by applicable federal, state, or local law.